Our printer will print out a beautiful color print of anything we photocopy, but when we try to print out a color photo from our computer's photo library, the printout is missing the color black. Cleaning the printhead and calibration did not fix the problem and Kodak is now sending out another printhead (our 3rd one in 3 years) to fix the problem. Can't see how this will resolve the issue seeing as the printer has no problem with a color photocopy. Any insight into this continuing frustration would be greatly appreciated.

If you are not getting any error messages, I suspect you definitely have a printer hardware problem, especially if it prints fine from Windows. Best to contact Canon's technical support with this one

Try unistalling both Printer and Photo Shop then reinstall them.

It sounds like one of the colors is not printing correctly. I would suggest , opening your hp solutions center programs and under tools you will find an option to clean the print heads. Follow the procedure to cleans the print heads, after cleaning open control panel on the computer and depending on the operating system click on "printers" (XP) or "devices and printers"(vista win7) right click on your printer( hit your right mouse button) select " printer properties" click on print test page. This page will print out showing each of the colors separately. You should see black, blue, pink and yellow. If one of these colors is missing or muted you will now which color is cratinging the issue. And at that time I would try changing the corresponding ink cartridge. Hopefully the print head cleaning will resolve your issue

we have refilled cartridge CL-811 color and black but not showing level

some system files in c drive are corrupted it may also making this kind of problem.

Bugger! HP wants your printer to work, so you buy more ink! Mine works beautiful
Scan a good photo and print it out or insert SD card and print photo on PHOTO paper GLOSSY SIDE DOWN Inkypete

hi! there, well in connection to your poor printed color there posibility that ink was insufficient to distribute to you photo to print try to visit your ink status, black color is sepated to 3 color catridge.if there's a insufficient ink in catridge,replace or refill any thing as long there is much ink in your catridge,if ok and print still not good,try to clean your printer headdont use any thing to clean your printer herad,the printer will clean your printer head,on maitenance menu,click clean,try several time,also try to align your printer head,click aligned,t check the pattern of your printer,click pattern test.if ok try toprint if the color print is balance,try to print.check the preview before you print adjust the quality color as in yout tate before printing.regards and have a nice day.

First of all we need to establish if the printer actually prints anything. Disconnect from PC and try photocopying a document. If it prints a blank page then it is most likely to be clogged print heads. Use the maintenance button to run the print head cleaning cycle, it may take 4 or 5 attempts. If still nothing then leave for about 10 hours and run another set of head cleans. If still not printing you may need to apply a head cleaning solution such as this one:
http://www.powerklin.co.uk/?gclid=CNGDypir-JgCFQ4yQgodZlC4lw

If the photocopy prints OK then the problem is more likely to be software & driver related on the PC. Make sure that the USB cable is good and check that all USB ports are showing OK in your device manager. Completely uninstall old printer drivers and try a fresh installation.

Good luck, please take a moment to rate this solution. Thanks.

Hi,
Try printer preferences.
START/PRINTERS/Right Click on printer/ printer preferences.
Gives you the various Options, print test page-clean heads et,c et,c.
If you have all the software and drivers installed, you should also get these options in the printers default Program.
Mike @ Compurepair.

no problem ,the printer settings got corrupted.just uninstall the printer drivers and then reinstall properly.it will be fine. thanks.