How do I correct the CC028 error that requires me to restart on every second scan. It is horribly tedious and frustrating

This can happen with Brother all-in-one printer/scanners with the Macintosh OS X operating system and the Brother Control Center software. Usually it means that the driver or software is corrupted or not the correct version for your OS version. One thing to check: can you launch a scan from the software on the computer?

To resolve this, if the all-in-one is connected to the computer with a USB cable, unplug the data cable. Reboot the computer. Follow the appropriate directions from https://help.brother-usa.com/app/answers/detail/a_id/65413/~/when-i-attempt-to-scan-in-macintosh-os-x-using-the-controlcenter%2C-i-receive-and . You'll need to delete the twain.ds folder and delete the device.

Go to the appropriate Brother support site and download the current version of the driver and software package for your all-in-one. Start at https://www.brother-usa.com/brother-support or Google the model number and look for drivers. Install the software and connect the data cable (USB) when prompted to do so. Launch the Control Center software after installing the full software package. Try to launch a scan from the software. You'll need to set up the software before using the buttons on the all-in-one.

I hope this helps. Please add a comment with the model of your scanner and OS version for specific solutions that may apply.

Cindy Wells

write a complaint letter to the developer. Hope that they listen and can afford to look into it.

This is typically a software issue and has nothing to do with the scanner itself. Try these steps out and see if it helps.

• At the Control Panel go to "Find and Fix Problems" under System and Security
• Next, under Programs select "Run Programs made for previous versions of Windows"
• A box will appear (Program Compatibility). Press the "Next." It will begin to detect programs that may have compatibility problems with windows.
• Scroll down and select your scanning software, then select "Next"
• Select "Fix Using Recommended Settings". It will next prompt you to test their recommended setting by starting the program. Select "start the Program"
• If the test works, it will ask you to save the new settings.

Reference: http://www.sevenforums.com/hardware-devices/208339-cannot-communicate-scanner.html

Uninstall the Printer Software from Add or remove Programmes in the Control Panel.

Get the Drivers and Softwares Installed again.

There is an Issue with the Installation of the Scanner Drivers and Software.

Good Luck!!!!

I have the same issue with a DCP8080DN on a MAC OSX.
Ran great for a week then this issue when I go to scan a second document.

You have picked up the horrible program My web Search. You need to get this off your computer asap. Restart your computer in Safe Mode and then go to Control Panel >> Add/Remove programs and find My Web Search and uninstall it. Immediately run your security scans while still in Safe Mode. Restart your computer after doing all this and it will return to normal mode.

remove all associated driver and scanner software reinstall all the software with the scanner and printer disconnected then rebootit all connected. Try again

Unplug the USB connection in the back of the printer.
Then go to Start. In the "Start Search" box type "services.msc. Hit Enter.
The Services window appear.
Scroll down to "Print Spooler". Right click and select "Restart".
After a few seconds reconnect the USB cable.

You can also access the Services box by going to Control Panel>Administrative Tools>Services.

You may require administrative rights to do this

Hope that helps

Chances are you have a Twain conflict. Unplug all other items that use usb ports. Restart and then see how it goes.
I have not had trouble with this while using my Dimage scan 3 but had horrible problems similar with other scanners...took me forever to understand this.
Hope it helps.