Printer Trays We have a T632 printer with 2 trays. The help menu only shows paper setting for Tray 1 that contains letter size paper. When we have a document requesting legal paper medium, we hear a beep, but does not switch to Tray 2 that contains legal paper. We have to remove the paper from Tray 1 (letter) and put legal paper in. How can we get the printer to switch automatically to Tray 2 during a print job?

HP printers will default to the highest numbered tray that contains plain letter paper. So on a standard 3005 Tray 2 is the default unless you have the paper type set for something other than plain letter. If you have an additional tray, then Tray 3 would become the default tray if it is set to plain paper. In this case, you would set tray 3 to either bond or letterhead so that the printer would only grab from that tray if you request either tray 3 be used or create a job that calls for that type of paper.

If this does not sort it out, post back again with a complete description of the printer including number of trays, what is loaded in the trays and how they are set for both paper size and paper type. This information can be found by printing a configuration page. This is done by pressing the arrow key on the control panel until display reads information, press checkmark (green button) then use down arrow until Configuration page is displayed and then press checkmark again. Page will print that shows all the settings for the printer.

go to Menu, reports, and print out the top report.

This will show you what the printer sees as the default tray, and what paper size and type are set for each tray.

If you have plain paper in each tray, make sure that the setting page also shows that each tray is set to letter, plain.

This printer sets the tray type automatically, based on the way the tray is set. There are little tabs on the side of the tray that change as you change the size of the paper with the paper guides.

If the paper guide is set even one click off, this can cause the printer to read the paper size incorrectly, and thus will not change to the next tray. ( if it thinks that tray 2 is A4 paper, but you are printing letter, it will not change to tray 2).

if the trays ARE set correctly, but the printer is still reading it wrong, then there could be something wrong with the sensor ( metal fingers and switch ) inside the printer.

Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

2 things
1st make sure the paper guides are set correctly on the trays for legal make sure it's exactly on legal or it put the tray into universal mode. (To clarfiy the guides in the back which allow you to put legal in the tray.)
2nd Go into menu and then to paper menu and adjust/ confirm the settings for tray 1 and 2. Based on your question tray 1 is letter and tray 2 is legal, so make sure both of the tray size and type are set correct.

Make sure the paper type and size in both trays are the same. If you are using letter size for both trays, make sure the settings in tray 1 and 2 are the same. If the settings are the same and it still fails to grab from the full tray change the engine settings in diag mode. Hope this helps but if you need more assistance, leave a comment and I'll get back to it. Thanks.

Hi, You need to go into menu and check you tray and paper configuration, for instance if you have letter paper in tray 1, go into menu and scroll to paper tray 1 and make sure it says letter paper 81/2 x11, then do the same for tray 2. Even though the machine has the required size paper and set to auto, you have to go into menu and tell the machine what kind of papers are in the trays, the machine don`t do this automaticaly. Getting a Service Manual will help you further, you can get one here www.techmanualarchives.com

swap trays and test - if OK then your tray is set up wrong. remove paper and check that it is set for letter. also check the small switch (if there is one) on the Right hand side of the tray that maybe set to customer - change to standard. compare trays so they look the same - and check the settings in the menu for letter / plain on both trays

Set tray 2 to be default tray. When this is empty, the printer moves to tray 3, and then on to tray 1.

Hi Pqpoppa,
Check the paper size setting in the printer. Set it to the paper size you normally use such as A4 and the default tray. Check the default paper size in the printer driver in your computer and the default tray. Finally, check the paper size of the document you are printing. If all these match, it should not try to be smart and ask you to feed paper.

Rgds
S88

paper size or paper type is incorrectly set on trays (check settings via printers keyboard menu) or and settings in print driver are incorrect (control panel/printers and faxs right click hp icon properties