There are 2 series of the HDP5000 - those manufactured prior to 2013, and those in 2013 and forward. On the manufacturing plate (sticker) will be a serial-number, model number and manufacturing date. If your serial-number begins with A, or B0, B1, or B2, then you have the pre-2013 version. If your serial number begin B3 or higher (i.e. - B4, B5, etc.), it is a "2013 and up" model.
The driver for the pre-2013 version is not supported with Windows 10, due to Microsoft enabling strict driver digital signature requirements. If you have this old printer and driver, AND Windows 10, then that might be your issue. If you have access to a Win7 PC, you can test for this scenario by downloading and installing the pre-2013 driver (aka the HDP5000 2008 driver) from the Fargo web-site (
https://www.hidglobal.com/driver), and attempting to install there. If it is recognized under Win7 and not Win10, then that's your issue.
However, if it also fails to recognize properly even under Windows 7, then it's likely you have a bad/broken USB port on the printer. Unfortunately this is an easy part to break, as it protrudes from the rear of the printer when connected, so bumping it or pushing the printer back against a wall or solid surface can break the port connection to the internal circuit board.
Good luck!
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Charlotte, NC USA
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