My daughters Disney Mix Max - DMP9050-HSM2 will not turn on. I have reset the player and still no luck. I have synced it up via the USB cable to my PC and still no luck.
What am I missing here?
It's possible that the battery has failed. Before you contact the manufacturer for warranty replacement I'd suggest you try the Mix Max Recovery Tool first to see if that will make a difference. You can find that at the following address.
http://digiblue.com/customer-service/faqs/disney/mixmax/14.html
Just click on the link that says Download the instructions for your latest firmware update here and follow the instructions. Keep in mind that when you get to the point where the Recovery tool tells you to press the + while connecting you need to make sure that the player is turned off and press and hold the volume up button on the player when connecting it to the computer. If this doesn't work then contact them.
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I have the same problem, however I am a mac user. Any suggestions!
Thanks
my problem is I have reset it and it won't turn on and I put the cable into my pc and all i get is a blanet screen.Please help me!
Can do absolutely nothing w/this product. My daughter received as a gift and threw out all info...the screen is white and does nothing...any suggestions?
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