HI, I have furguson FD1 Prism digital box. I cannot access BBC1 or BBC2. Channel list does not contain channel 1 & 2, and when you select 1 or 2 on the hand set it selects ITV 1. Have run software upgrade and auto tuning, but no difference.

What you need to do is retune the TV, but when it is finished look at the regional settings. Or if the regional option is available before retuning, retune selecting your area so then you get normal BBC channels. It's likely that at the moment the channels for BBC are located at the very top end of the channel list say? - channel 800+.

You are clearly picking up signals from many transmitters. With regional settings you can change it to the area you live in.
But you will have to take into account how good your aerial is. Otherwise the signal quality will not be good on same transmitters. So the set may only suggest those with the best quality signals.
ITV stations might also change.
When done it will move the channels you mention to the top end of the guide, to 800+.

Note many HD channels have no regional options. For example here in Yorkshire we only get ITV Granada and not Yorkshire TV on the HD channel for ITV1. And BBC1HD does not show any programmes when local news comes on.

Freeview occasionally adds and removes channels. Sometimes, Freeview juggles some of the channel numbers around too. To make sure your box or digital TV has the correct channels and channel numbers, you have to rebuild the channel lineup.

Depending on your model, select channel 1 and tune for BBC1 and then 'store'. do the same for channel 2, tune for BBC2 and store again. Just repeat with each channel in turn

There are two things to check
1. Not all channels are available yet in all areas, and its changing all the time
http://www.digitaluk.co.uk/
the above site is full of information to help you
2. Is your tv aerial good enough, go to page 284 on teletext on BBC1 BBC2 ITV1 and Channel 4 and run a test that will tell you if your aerial is able to receive digital channels ok

If this helps please rate me

Make sure all cables are securely connected to your Freeview Box or Freeview TV before you begin

Do a Factory Reset of your Freeview TV and then do a rescan of new channels. If successfull then all channels should be back and working.

If you have all the cahnnels updated then you will have to manually edit the station list and change the order of the channels. refer to your manual for instructions.

I have solved the problem by selecting Manual Tune in the Menu. This means selecting each channel one at a time beginning at 21. The indicator shows the Signal Strength and Quality for each channel. If both show a green bar (strong on both counts) give it time to identify the new programs on each channel and add them. It will show how many found and added if you wait a few minutes. When each channel is done, move on to the next one. The last channel is 65 I believe but there is not much up the top end.
When I had finished going through this routine I found it had indeed added all channels I needed including BBC1 and BBC2

I have the same box and re-tuned mine with the same results as you.However i discovered that the NEW BBC channels were on the channel guide list starting at channel 800

Go into the main menu then select channels and then the channel manager enter your pin then press the red button it will say sort.

This is due to NIT in DVB-T transmission

Digital UK estimates that "only 1%" of Freeview receivers are susceptible to this change - technically, the introduction of a multi-part Network Information Table within the digital data.

The effects on some of those STBs and VCRs are plainly malfunctions, such as abnormal channel numbering e.g. Channels may be listed, but they're assigned to all the same number or assorted incorrect numbers. Alternatively, no pictures are seen, despite all channels having high ratings for signal strength.