I have Illy Francis Francis X7. The problem is that, when I press the "coffee-make" button (given that the button lights up), it starts to make a "big" noise with some vibration; neither the coffee nor the water does not come out. The temperature display and the steam part works well. I have cleaned up the machine and checked all troubleshooting in the manual book, I was not able to figure out why it does not work. Any idea of how to fix this?

The issue you are experiencing with your Illy Francis Francis X9 may be due to a malfunctioning seal or gasket.

The coffee pod holder and brew head are sealed together with a rubber gasket, which creates a tight seal to prevent leaks. If the gasket is damaged or worn, it may not create a proper seal, causing water to leak out of the machine.

I believe to troubleshoot this issue, you can try removing the coffee pod holder and inspecting the gasket for any damage or wear. If you find any issues with the gasket, you can replace it with a new one to ensure a proper seal. You can purchase replacement gaskets from Illy or from a third-party supplier.

Another possible cause of the issue could be a clogged or dirty brew head. Over time, the brew head can become clogged with coffee grounds or other debris, which can cause water to leak around the edges. To clean the brew head, you can remove it from the machine and soak it in a solution of hot water and white vinegar to remove any buildup or debris.

It's also possible that the issue is related to the machine's pump or water flow system. If the pump is not working properly, it may not be able to generate enough pressure to push water through the coffee pod. In this case, you may need to have the machine serviced by a qualified technician to diagnose and repair the issue.

Purge the air out of it as mentioned in the video.

https://www.google.com/search?q=illy+x7.1+iperespresso+machine+troubleshooting

..

You will know the machine wants to be descaled when the red alert triangle is blinking (lower right part of control pad)
1) Machine must be OFF and cool in order to descale the machine!
2) Fill the water container to MAX with very warm faucet water.
3) Add a packet of Illy / Urnex Dezcal or similar citric acid based descaler to the water, stirring it in until dissolved.
4) Replace the water container into your Illy Francis Francis X7.1 Iperespresso machine.
5) Place a 1L (minimum) plastic catch bowl (or other suitable container) under the brew head AND frothing wand, which should be pointed toward the center of the stage under the brew head (as in video above).
6) Power the machine ON.
7) IMMEDIATELY depress and hold only the BREW (coffee cup symbol) until the machine emits THREE SHORT BEEPS, followed by ONE LONG BEEP. Release the BREW button after the long beep.
8) Press the BREW button again, as you would when brewing a cup of espresso.
9) The machine will begin to PULSE, and the STEAM BUTTON will blink. The machine will alternate between pulsing water through the brew head opening and the frothing wand. This will continue until the water container is EMPTY. Be ready to remove the water container, and IMMEDIATELY refill it with cool (Brita filtered or distilled is best) water, and replace it as quickly as possible. The machine WILL NOT STOP THE DESCALING CYCLE, so replace the water container as quickly as you can. You will probably need to empty the catch bowl at least once or twice during this procedure, and the water will be VERY HOT, so use caution!
10) The machine will continue to pulse between the brew head opening and the frothing wand.
11) The machine will stop pulsing at some point during this second tankful, and the BREW button will begin to BLINK, with an alternating BEEP between blinking. If there is very little water left in the water container, fill it up with cool water again. Empty your catch bowl if it is full and you haven't already done so! Once everything is back in place, press the blinking / beeping BREW button, which will begin to rinse the machine through.
12) The machine may repeat Step 11 more than once!
13) The machine should now come out of DESCALING CYCLE on its own, with the red POWER button illuminated, along with the blue BREW button being on and solid.
14) Run one or two BREW cycles, with cool, filtered water.
15) Run the STEAM cycle for a few moments, as you would when frothing for a beverage, to ensure no descaler remains in the frothing wand.
• Your Illy Francis Francis X7.1 Iperespresso machine is now descaled! see less

try bleading it

The filters are what you put the ground coffee in. They go into the thing with the handle which then bayonet fits twist and lock into the upper (not top) machine plate. Different sizes depending on whether you want a long or a short coffee. Here's a similar machine with pictures should help. I am singularly unimpressed with illy's website, but that's their problem. http://www.illy.com/wps/wcm/connect/dd00fdef-f4ba-44f1-b1e6-3092670b15ff/manuale+istruzioni+X1+macinato.pdf?MOD=AJPERES

You can find instructions on the Francis Francis website.

I did a quick search, and unfortunately, your only realistic options are to either fabricate yourself one, or try to get one via the manufacturer.

Call Empire Fullfillment, they can email you manuals and parts lists of the FrancisFrancis! models. You can also order parts through them. They're out of New York.

http://www.empirefulfillment.com/

Try descaling it.

I’m happy to assist further over the phone at https://www.6ya.com/expert/david_4533391e32eb7030

brand new x8 wont work