Samsung External Slim DVD-W USB Compatible with Mac and PC (SE-S084C/RSBN Burner) automatically upgrades the latest firmware version through internet.
Here is the samsung Official Product Support link. Firmware is available only only for Windows. Therefore i recommend that you connect you external drive with any other system with windows operating system and upgrade the firmware. Moreover, User's Manual and other related information and details are also available.
Also, try using CD/DVD ROM Cleaner because there may be some dust inside the drive that may prevent it from reading the disks.
Good Luck!
Hope this helps!
CreativeTECH
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