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Posted on Dec 09, 2010
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Hi I am unable to use itunes on my computer. I installed and its asking to turn off the compatibity mode. And also I cannot view summary, photo etc tab on my iphone device.

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August Brown

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1. Re-install iTunes first. There is one thing need to be noticed is that the iTunes from Windows Store and iTunes from Apple official website are different. Here the version from Apple will be recommended.

2. Check the cable. If the cable is broken or damaged, it may cause iPhone not connecting well with your computer. You can check whether you iPhone is charged.

3. Update your iPhone to the latest iOS version. There may be some system errors when wrong system update.

4. Use iTunes alternative like Leawo iTransfer to transfer files between iPhone and computer.

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  • Expert 53 Answers
  • Posted on Dec 09, 2010
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Hi

First of all

1. Exit out of iTunes.

2. On the Windows Start Menu select Computer or My Computer Depending on the OS

3. Browse to the following location: C:\Program Files\iTunes.
Note: Windows 7 (64 bit)browse to C:\Program Files (x86)\iTunes.

4.Right-click on the iTunes application (iTunes or iTunes.exe) and select Properties.

5. Next select the Compatibility tab.

6.Ensure that the options Run this program in compatibility mode and Run this program as an administrator are not checked. If they are checked please deselect these options, then select Apply, and OK. You should now be able to open iTunes with out receiving the error message about iTunes running in compatibility mode.

This should fix your problem.Still if your facing the same problem after performing the following steps:-

7. Open the Registry Editor by selecting the Windows Start button, typing regedit into the search box or the run box depending which OS your using eg- xp,vista,7 and then pressing Enter.

8. Browse to the following location in the registry editor, HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers, and highlight the Layers folder.

 9. Delete the entry for the iTunes application (iTunes or iTunes.exe).

10. Close registry editor and restart the computer

You should now be able to open iTunes without receiving the error message about iTunes running in compatibility mode.If not please reply

Thanks & Regards

LOnG LIvE tHe GeeKs!!!!!

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