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If you have any problems with the direct link, start at the Canon Powershot link that I gave. You will need Adobe Reader or a similar program to read the manual.
The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.
I have the exact same problem, took it completely apart removed the zoom motor, physically turned the zoom gear and retracted the lens, reinstalled the motor, put it all back together, and found that I had the same problem and the lens wouldn't move out, so im pretty certain that the motor is bad, as the lens moves smoothly once the motor is not attached to it... looking for a replacement motor as i type...
Backup the pictures on your camera and remove any additional extention lenses or attachments. (this can cause focusing delay hence slowing down the process) + Read your manual to find the factory reset option and do the same. will resolve your issue.
Send to the service center, this is probably related to the lenses drive train step motor or the step motor position sensor.
If it does not work, buy a S3.
Good luck.
The spring must have grown tired, or displaced.
If you don?t want to loose it in the meantime, you can glue a string one side to the cover and one side to the camera?s body using small points of super glue.
But a more creative solution would be to get to a cannon selling shop and nag them to help you get a new one, or go to a second hand shop and look for a standard cover that?s a good fit for your lense.
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