My hp 1040 will not pick up fax after the fifth ring answering machine picks after forth ring can't tell the between phone call or a fax used to before changed date on answering machine fax quite working

The fax is set to answer on the 4th ring. Change it to answer on say... 6 rings.It cannot differentiate the call before it's picked up ... it just answers at at set number of rings

call the customer care service for more information.fax customer care

>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass
>then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone?
>let me assume you only have one number for fax and phone..
>check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack.
>next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax.
>also check if auto answer is on in your fax
>you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings
>also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.

I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time.  I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked. 
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.  It worked for me. Hope this works for you too.

Hi there,

It is your phone answering machine that must pick up in three rings or less.

Therefore 4 is too much. I would not limit number for fax machine itself.

On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.

Good Luck!

Do you have an Answering Machine?
If yes then the Rings to answer on the Fax should be more than the rings to answer on the Answering machine.
Press the Setup button on the Printer and then go to Basic Fax setup and you will get the Rings to Answer option there.

can hp 1040 fax transfer printed copies to hp pavillion note pad


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scroll through the menus and select NUMBER OF RINGS to set.

Reset RING DELAY so that machine picks up on 1st ring, and does not disconnect before fax can be sent to you.

please check if the machine is set to correct answering mode i.e. TAD/FAX ?correct it if otherwise. in case it is ok please check whether the DRPD mode may not be switched off ,pls correct it.. HAPPY FAXING HEMANT GROVER