Hi,
I will strongly advise you to have this camera sent for repair as it is new and still under warranty. This is a failure of the lens mechanism and cannot be easily resolved. There are a number of user procedures you could try as to the causes and potential solutions for a stuck lens or problem with the lens door/mechanism at this FixYa Tip.
However as you will see this issue is not something that is easily repaired by a consumer and that tip is designed for cameras that are out of warranty and is a means to hopefully avoid the only alternative of an expensive repair.
In your case the camera is new and under warranty. Have it returned immediately to the vendor for repair. You do not want to invalidate your warranty by trying anything that might make the manufacturer unhappy when you return it.
Thanks for using FixYa.
Hi,
Checkout this tip about
digital camera error messages
Lens
Error fix for Digital Camera
heatman101
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