My cartridge have full ink. 3 colors like cyan, magenta, and yellow can able to print. Why the black one unable to print? what would be the solution to this? please email me in my account: [email protected] you very much.

Start out by running a "nozzle check" in the printer setup screens. If the cyan isn't printing a full pattern, then do a "clean" pass, up to 3 times. If three times doesn't fix the missing color pattern, it's possible that the cart is defective, and isn't flowing ink.

This model printer has only two slots for ink cartridges. One is for a black ink cartrigde and the other is for a tri-color cartridge which contains cyan, magenta and yellow inks.
This tri-color cartridge has run out of yellow ink, you need to replace this tri-color cartridge.

You can find the user's guide here which lists all the parts and supplies. Here's the cartridge information from the manual:

• HP Color LaserJet black print cartridge Standard black cartridge CE260A
• HP Color LaserJet black print cartridge High-capacity black cartridge for CLJ4525 models only CE260X
• HP Color LaserJet cyan print cartridge Cyan cartridge CE261A
• HP Color LaserJet yellow print cartridge Yellow cartridge CE262A
• HP Color LaserJet magenta print cartridge Magenta cartridge CE263A

You can use the HP numbers to look for original or after-market replacements.

This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.

NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank

To resolve this issue you will need to clean the print head.

NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.

1. First verify the position of the ink cartridges:

a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.

b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).

- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.

- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.

Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.

When all the cartridges are installed, close the ink cartridge cover.

2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.

1. Press the INK key.

2. Press OK to select Test Print.

3. Press OK to select Print Quality.

4. Press the COLOR START key.

5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).

a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.

b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.

6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.

a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).

b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).

c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.

d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not

NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.

e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.

If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head

NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.

7. Test by printing the document that had the reported problem (wrong color printing).

maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
Solution As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue. The Ink Cartridges Empty options are described in the table below: Ink colors out Option Print mode possible All Cancel None Black

AND

Cyan, Magenta, or Yellow (any or all) Black only Continue with other colors Cyan/Magenta/Yellow mode (composite black)

Text and photo quality will differ from those printed when all colors are available Light Cyan or Light Magenta (either or both) Cyan, Magenta, or Yellow (any or all)

(Black still available) Print with black ink only Grayscale

The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.

the problem is not with the printer but it is with the ink that might be damaged, this is located inside the printer

Your printer uses the following cartridges:

HP 74 - Black ink
HP 75 - Cyan, Magenta, and Yellow ink
HP 99 - Photo Black, Light Cyan, and Light Magenta

You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

Hi,
If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black.
Let me know if you need any further assistance.
Best wishes,
Graemevm

Without knowing what printer you have or what things you have tried I can only guess here. It sounds like you need a new cartridge. A color ink cartridge will have 3 colors of ink for most printers...cyan (blue), magenta (purplish-maroon), and yellow. Depending on what you print it is very possible that you could run out of one of the inks before the others. Printing green can be an indication that you are out of magenta ink. The cyan and yellow inks will combine and look green.

You can remove the cartridge and run a tissue over the printhead and see if you see all 3 colors as a quick test. If you only see cyan and yellow, then the magenta is probably empty or dried up. If you see all 3 colors I would reinsert the cartridge and try printing again. It is possible that the magenta was just clogged and you cleaned it with the tissue. If it still doesn't print all colors your best bet is probably to just get a new ink cartridge.