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The simplest way is to have your dad insert a paper clip tip into the "Reset" hole in the gps case. This will set the unit back to factory defaults and it will prompt on startup to select a language.
Try going online at the Tom Tom site and updating the device (it's free). There's a new update each week that tells the Tom Tom where the satellites will be during the coming seven days. Admittedly, this only speeds up the process and not finding a signal for 200 miles is a stretch, but it's worth a try if you don't regularly update.
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