It seems that scanner glass is not glowing or may be bulb are not moving properly.
you can try these thigs:
1)Turn ON the printer unplug the powe cable from the back of the unit; wait for 30secs; replug the power cable.
2) Try this to check teh funtionality of hardware
Load letter or A4, unused plain white paper into the input tray.
-
Press and hold the Cancel ( ) and the Start Copy Color buttons at the same time.
-
Release both buttons. The self-test page prints.
3) Now check if its copying or not?
It will work fine(if your printer scanner glass is fine)
You can also try scanning from computer(if installed)
the location of file would be=
c:\program files\hp\digital imaging\bin
here locate for file "hpqscnvw" hit it and try to scan
Best of luck
×