Arris SURFboard® SB5101 Cable Modem Logo
Posted on Feb 09, 2018
Answered by a Fixya Expert

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Hi, I've got no internet connection. The PC Activity light isn't on. All the other 4 are lit. I can ping localhost and 127.0.0.1. The cat 5 cables are good. The PC doens't recognise the modem. Could it be a NIC problem? Does the modem have a web interrface? A big thanks for any advice. Chris

  • john1959ny
    john1959ny Feb 10, 2018

    Access the management interface by going to the addresshttp://192.168.100.1
    Click on the Configuration tab.
    Click Reset All Defaults and confirm by clicking OK.
    Click Restart Cable Modem and confirm by pressing OK.
    The modem should restart in Factory Default condition. (This may take 5 - 30 minutes).

    https://help.teksavvy.com/hc/en-us/artic...

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1 Answer

L Vincent Testa

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  • Arris Master 724 Answers
  • Posted on Feb 10, 2018
L Vincent Testa
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Joined: Jan 19, 2014
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Ok so if you can ping local host at 127.0.0.1 your Nic is good
step 2 ping the router and see if it responds
at command line cmd type ipconfig /all
see the network ip below the 255.255.255.0
called the gateway and try to ping that if you cannot you have a bad cable if you can then you have a router issue

5 Related Answers

A

Anonymous

  • Posted on Apr 16, 2008

SOURCE: modem cable Motorola SB 4100

TM-IP5600Motorola

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A

Anonymous

  • Posted on Apr 17, 2008

SOURCE: No Dial Tone

yes

Anonymous

  • 3 Answers
  • Posted on Jul 14, 2008

SOURCE: PC/Activity light

Check the pin connections. A damaged port can make all the difference. I had to realign with a screwdriver.

Anonymous

  • 1 Answer
  • Posted on Jul 04, 2009

SOURCE: Cable modem connection problem

Hi, First of all that particular modem is an End of Life modem (meaning it is no longer recieving updated firmware). But that still does not neccesarily mean that its your modem what you need to do when your modem cuts out is to note the leds on the front of your modem. If the modem gets stuck on either the 2nd light from the top or the third light then it is definitely a cable problem. Contact your cable co and tell the tech what lights were stuck blinking while you could not get online and he will know what that means. If you need some more help let me know, because I can explain more. good luck

Anonymous

  • 17 Answers
  • Posted on Jul 04, 2009

SOURCE: Arris cable modem

if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.

Power light flashing=bad

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