Washing machine has stopped and a symbol of a key is flashing. Door will not open and no program will work

Hello and welcome to the Fixya Community. Your Child Lock is activated.

When the child lock is activated, there will be a key symbol in the display and all the washing machine buttons will be disabled. To deactivate the child lock, press and hold the start button for three to five seconds. After this time you will hear an audible beep and the key symbol will disappear.

Key symbol appears in the display of your washing machine

Drainage error
If F3 is flashing on the display, there is a
drainage problem. Check:
• that no objects are stuck in the drainage
hose outlet.
• that the drain pump is not blocked by foreign
objects. Clean the pump (see the
"Care and cleaning" chapter).
• that there are no kinks in the drainage
hose.
After taking the necessary action, run the
Drain program or press the Door Opening
button (key symbol) to empty the machine. If
the problem persists, contact the Customer
Care Center at
1-800-898-1879
www.askousa.com

5.5 Opening The Door (from user manual)

While a program or the 'Delay Start' is
operating, the appliance door is locked and
the display shows the indicator 'key symbol '.
First set the machine to PAUSE by pressing
the "Start/Pause" touchpad. Wait until the
door lock indicator 'the key symbol ' goes off, then the
door can be opened.
If the door lock indicator 'the key symbol ' does not
disappear, this means that the machine is
already heating and the water level is above
the bottom edge of the door or the drum is
turning. In this case the door CAN NOT be
opened.
If you can not open the door but
you need to open it you have to
switch the machine off by turn the
program selector knob to the
position " 0 " to deactivate the
appliance. After about 5 minutes the
door can be opened.
CAUTION !
Pay attention to the water level and water temperature.

Dado

From user manual:

10.4 At the end of the drying programme

1. The appliance stops automatically.
2. The acoustic signals operate (if they are active).
3. In the display (number "0") comes on.
4. The indicator of button Start/Pause goes off.
5. The last minutes of the drying cycle the appliance performs the
anticrease phase. The anti-crease symbol flashes. The
door is still locked (the key symbol is on).
6. Press button On/Off for some seconds to deactivate the
appliance. After some minutes from the end of the programme,
the energy saving function automatically deactivates the
appliance.
7. When the door locked light goes off you can open the door.
8. Remove the laundry from the appliance. Make sure that the drum
is empty.
9. Keep the door ajar, to prevent mildew and odours.
10. Close the water tap.

If this doesn't help than check:
- If the delay start is set, cancel the setting or wait for the end of
countdown.
- Deactivate the Child Lock function if it is on


If anything of this doesn't help then pay attention to all the symbols appears on the display and check what it means in the user manual.

Dado

This normally means the that it has locked the door to stop an children opening it while it is washing. If it did not lock the door, a child could open it and burn themselves on the hot water.

I believe that the key symbool indicates that the machine cannot lock the door. Sometimes the result of a slightly sticking door interlock mechanism. Open the door and close it hard and firmly (slam it a bit, but don't get silly about it!). A good test to see if this is the problem is to attempt a program with the door swinging open. If the symptoms (flashing key) are the same, then the issue is almost certainly narrowed down to that door lock mechanism.

If this fails, unplug the machine from the main power source and leave it for 20 minutes to allow it to reset its self, then try again.

Hi,
Please try this
the key and flashing = child lock.

close washing machine door, turn to normal setting, press the power switch and keep pressing for several seconds. The symbol should disappear and the beeping should stop.



Than You

Hello Lucy and welcome to Fixya.

As far as the "signal" activation or de-activation goes, it should be performed before starting a load of laundry and it is as follow's... 1) Turn the program selector to any program as you would doing laundry. Add your items... 2) When you close the door the "start/pause" light flashes... 3) Press the "menu" button until the signal indicator is displayed and flashes ( a small speaker symbol ) as does the start/pause light. If no buttons are pressed within 10 seconds, the current setting will be saved. 4) Press the "select" button until the desired volume or "off" is reached/displayed. 5) Press the "start/pause" button so the program starts and the setting is saved after the cycle has completed. As for the "key" symbol, your washer has a "child lock" program and the symbol indicates it has been activated.

Here`s how to deactivate it...

1) Press the "menu" button until you see "CHILD LOCK :ON" appear in the display. ( if nothing is pressed within 10 sec.following this the menu will close and it will default to program in the display )

2) Once you see what I just mentioned in the display press the "select" button until "CHILD LOCK :OFF" appears in the display.

3) Finally by pressing the "start/pause" button the key symbol should disappear confirming you have successfully exited the child lock program.

Let me know if this was helpful to you or not, if so please take a second and rate it accordingly.

Thank you for visiting "fixya" for your washer solution inquiry.

good luck going forward.

macmarkus :)

This is the childproof lock symbol and prevents you from changing a program once it has been selected The symbol flashes if the program is changed during a wash cycle. If the machine is switched off mid cycle with the lock on then it will continue the program as so as the machine is switched back on. To activate the lock press the START button and hold for 4 seconds and the key is displayed. To deactivate the lock press the START button and hold for 4 seconds until the key symbol disappears.

i just went through the same thing.......you need to hold the option and extra rinse buttons simultaneously for 6 seconds, this will unlock it.....so turn the machine on and press the two icons, dont worry about the beeping and flashing after 6 seconds the padlock symbol will go and you can use the machine as usual.....i wish they put that 'minor detail' in the manual...cheers!!