If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If
the message persists after all jams have been cleared, a sensor or sensor lever
might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the
specified location. Check the entire paper path for other pieces of media in the
path. 2. Open and close the top cover to clear the message. 3. Check sensors and
flags in the paper path for proper operation.
For message 3.0 PAPER JAM [LOCATION]
means A non-specific paper jam occurred.
Soln
1. Remove jammed media from the specified location. 2. Verify the paper tray is
fully closed. 3. Inspect and/or replace the feed and separation rollers. 4.
Ensure there is no obstruction in the path, such as a torn piece of paper. 5.
Open and close the top cover to clear the message. 6. Check sensors and flags
for proper operation.
For more help check yhis site
http://www.printertechs.com/tech/error-codes/error-codes-0-19.php
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