How to replace shading motor for canon 5010C - Canon DR-5010C Path-Through Scanner

SOURCE: Getting the following error. error

I have many years repairing canon scanners so here if my suggestion for you.

You will need to open the scanner up by lifting up the top portion of the scanner like you were going to remove a jammed piece of paper in it. The large green button on the left side of the scanner (with the scanner powered on) hold down and count to 10 very slowly. You should see to white strips pop up out of the scanner. One on the top and one on the bottom. If they don't pop up that will tell you which motor is bad the bottom or the top one. If they do pop up look at them closely you will see specks of dirt on them causing them not to function correctly. Get a bottle of Fantastic or 409 your choice and a terry cloth wash cloth. Spray the wash cloth with either the fantastic or 409 until its very wet. Then gently rub across the white strips until all signs of dirt are removed then dry them off by rubbing them with the dry part of the wash cloth you are using. If its just dirt on the shader's your problem will be gone. If one of them do not pop up then you will need to contact your local canon dealer to have a replacement motor installed.

I hope this helps you out if not let me know.

SOURCE: Error while scanning

Techlove -

Was there any resolution to this problem?