Try running the fix-tool provided by Microsoft on this web page
http://support.microsoft.com/gp/cd_dvd_drive_problems
If that fails then my suspicion is that either
1) the drive has failed
or more likely
2) because you don't have any DVD burning software, windows can't understand the blank DVD-RW disk. This basic packet-burning software installed with XP CANNOT write to DVD disks.
However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions
My advice would be
1) un-install any CD or DVD burning software on the machine
2) disable the MS CD burning
3) run that Microsoft patch
4) Install some DVD burning software but DON'T install the packet writing software part of it
Note that after installing that patch you may also have to reinstall any DVD playing software
to make a folder right click in my documents select new folder you can name it lets say my music blues for the sake of this exercise
click start all programs accessories open windows explorer navigate to your music cd
select the cd right click copy and then paste the music into your newly made folder folder or
click and hold the cursor and drag and drop the cd into your new folder
if you are downloading data from the internet
once it starts downloading windows will ask whether you want to run or save it
a browse option will open you can save it into your folder in my documents
once you have done this open up your burning software depending on which it is you can choose either a data cd or dvd or burn an image you would select the option make an audio cd or music cd depending on the burning sofware
http://download.cnet.com/instant-cd-dvd-burner/3000-2646_4-10393316.html
Burn audio, video, and data CDs/DVDs and create and burn ISO files.
Instant CD & DVD Burner is the ideal choice for anyone looking for a simple but full featured CD/DVD burner.
http://www.freeware-downloads.com/nero_essentials.htm
nero 8.1 essentials free
This is the newest version of the most known CD and DVD burning software, but now with the capability to burn HD DVDs, and Blu-ray Discs
http://download.cnet.com/Ashampoo-Burning-Studio-Free/3000-2646_4-10776287.html
Multi-disc file backup and restore on CDs, DVDs and Blu-ray discs; create compressed backup archives with powerful password protection; split archives automatically across multiple CDs, DVDs or Blu-ray discs; restore archive contents to their original locations; integrated Audio CD ripper store your audio tracks as WMA or WAV files
if you need more help with this post a reply
Hope this helps
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