At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Many people ask this same question over and over again. "I get black thin line (s) when using document feeder. If my original is on the platen glass copy is OK."
Well, in most copiers, be it Xerox or Canon or Sharp there is same principle in use. When document is moving it is exposured (copied) by a steady non-moving exposure lamp. If there is any dirt or even a dust particle on the narrow platen glass it will print out as a line.
Most people don't understand this principle and they say "I 've cleaned the platen glass".OK, they have cleaned the BIG glass, but the glass is the narrow one next to the big one. Very often there is glue or white correction lacquer on the platen which of course adheres more dirt.
You may use even the strongest solvents to get dirt off the glass. Remember, it is made of glass and won't get hurt even if you use thinner or nail polish remover.
This tip applies also on fax machines. The receiving end may call back and say "your fax has a lot of lines across the copy".
hello does the grey line appear if you scan true the "upper" scanner.(set paper on top of printer and sscan it that way)? you should also clean the smal slim glass that is at the side of the big scanner glass. also try to remove all cartridges and tilt them side to side several times. then put them back and test your printer.
lift up your adf and locate the thin piece of glass, about an 1' wide, and clean real good with rag and windex. probably white out or some foreign material on that glass.
Does the same thing occur with a different document.. Because it is not repetative, it leads me to believe the line is being drawn at the direction of the software. Try printing a test page, and see if the line appears. If not the issue is from within the word processsing software. It almost sounds like a legal template for a pleading..
If you are using the document feeder, chances are something has gotten on the glass recently. Try cleaning the area of the scanner's glass that is to the left (underneath the document feeder) of the main glass.
×