Vacuum not picking up

check for a blockage in the head at the bend near the wand

Hi, it's Cindy from Crucial Vacuum.

It sounds like your vacuum wand is clogged. A great trick is to remove your wand as per your manual and run a coin through it. If it comes out properly, check the place it attaches, as it may have thick debris. If it does not come out the other end, clear the clog in the hose.

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I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.



Cindy Yuk
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

If the light goes out if you disconnect the hose, there's something in the hose or wand.

try this

if your model has a hose for a wand or brush attachment then remove the hose and check it for clogs.

The neck in your power head is likely clogged. Disconnect from the wand and look inside. Also check the wand.Since you have suction on the bare floor the hose is likely not blocked.

does it have a bare floor setting that shuts off the beater bar? if the brush is revolving it will scatter dirt instead of picking it up

Check out: http://www.dyson.co.uk/support/help.asp?model=SUP-DC14&article=527  and pick the suitable model that matches yours.

At the top of your wand, do you have a plastic swivel that cover a hole in the wand? This is for when you are cleaning curtains, and if that is open, or cracked you will loose suction there... also check your hose for cracks, or breaks. If it were in the shop I would put a gauge on it... normal suction is about 80-95 inches of water lift at the end of the hose. Once you have check each section of the hose, and wand, check the housing for cracks, a missing gasket (Very Good Reason For Lack Of Suction) As to your Filter, how long have you used that one filter, you can clean them for a while, but once a paper filter gets full of FINE dust you won't get it all out, you will have to replace the filter itself at that point. I hope this was helpful.

Check your wand for a clog. The DC17 line has common clog issues in its wand. It may be difficult to remove but if you have a long skinny pole(like one for curtains) you can use that to remove the clog.