How can we reset the voicemail password, on a Mitel 5224, for a new employee? We do not know the current password that was left by a former employee.

if you go to voicemail then it will say hit "u" for user options, then hit "p" or "7" to change passcode.
i just did that(:

This PDF will help you.

Administrator's Guide

The Voicemail isn't in the phone itself, but usually in the phone system. You will need to contact your system administrator or telephone vendor to have the mailbox reset. While they're at it, have them update the username.

You will need to do this from within the Voicemail system. This is usually done by the site admin or your phone system vendor.

Good luck,
Mark

You will need to contact your system admin or vendor.

Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.

Your system admin or vendor will have to default the password.

Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.

What voicemail do you have? Login to admin mailbox or login to phone system if you have Embedded voicemail.

call your provider and have them reset it. it may also be an option when you try to call voicemail