Probel with Embroidery disc

The Husqvarna Designer Ruby can read a number of embroidery file formats: .SHV, .DHV, .HUS, .VIP, .VP3, .PEC, .PCS, .SEW, .JEF, .EXP, .10*, and .DST. One other embroidery file format is accepted. See the manual. It can read the .SH7 stitch format files and .VF3 embroidery font files. It can also read .HTM/ .HTML and .TXT files. With the complimentary 5D software (or a similar package), you can convert most other embroidery files to one that is compatible with the Designer Ruby.

The documentation for many Husqvarna Viking sewing machines is available here: http://www.husqvarnaviking.com/Support . The manual and other useful information for the Designer Ruby is here: http://www.husqvarnaviking.com/support/DESIGNER-RUBY . The current link to the manual is http://www.husqvarnaviking.com/SiteMedia/Products/Machines/Support/Designer_Ruby_manual_ENG_A.pdf?ext=.pdf . The file extensions are listed on page 9:2 (page 100 of the PDF).

I hope this helps.

Cindy Wells
(I will admit to mostly using the .HUS files with the Designer Ruby.)

The disc reader laser is defective.

Only if the machine was upgraded to USB. Then, a new version of disk manager came with the upgrade kit that your dealer installed.Otherwise, it comes with any of the 5D Embroidery packages that are currently available.

if you have pantograms software I'd like to have you make a copy of it if it is ver 7.55 7.60. I'll pay you for doing it. My original copy isn't readable, and I have to reinstall it.
Thank you
[email protected]

Check with your machine's dealer. You probably need a dongle rather than a USB cable.

You don't need a dongle for the sewing machine. You either have a dongle for the computer embroidery software in which case it goes in your computer when you've installed the software, or you have a USB stick that has the Husqvarna designs on it.

What colour is it? The USB sticks are blue, the 3D software dongles are red. Only problem is, I think the 4D software dongles are blue too!! My Husqvarna Designer 1 USB embroidery stick (blue) has "USB Embroidery Stick" written on it - have a look for that. The dongle will have Hasp or something like that written on it.

If you are pretty sure it is a USB stick, put it in your machine and turn it on. Then touch the disk/stick icon on the lower right hand side of the screen. Your machine should start to read the stick and you will get a pop-up menu where you can choose from the folders on the stick. If you don't, go into the PROG screen. Touch MENU, touch the disk/stick icon and see if the embroidery files on the stick come up then. Each machine came with a set of designs called Embroidery Disk 100 and three alphabets - Palace Script, Kaligraphia and Clarendon. These should all be on the USB stick.

In the event that it is a dongle you have, but not the software, you need to contact the person from whom you purchased the machine.

You can download the Husqvarna designs from the Husqvarna website, but you will need a Husqvarna formatted USB stick to do this. Therefore, you do need software on your computer. There are some low-cost alternatives to the Husqvarna software - Embird and Sew What come to mind. However, a Husqvarna program called 3D Disk Manager USB came with every USB Designer 1 machine, so you should have got that when you purchased the machine. This will be enough for you to load designs from the HV website and from other websites where you purchase designs.

You can have replacement discs ordered from Husqvarna Viking. Visit an authorized Husqvarna Viking dealer for them to order the replacement discs. However, you might luck out and they have some already on hand from a scrapped machine or a trade-in. You can find your nearest dealer by visiting the Husqvarna Viking website - http://www.husqvarnaviking.com and clicking on dealer link down the left side of the page.

Good luck.

The bobbin tension sounds ok if regular sewing is ok. The upper tension unit may be the culprit in that there are loose threads or fluff causing the discs not to tighten enough for embroidery. The best solution is to have it serviced by an authorized husqvarna viking dealer. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

on your alphabet card there should be an UNDERSCORE. Use this to add spaces between words.