Possible that the pad is not working or a possible failure.
Remove cover after disconnecting , check for dirt/moisture in the cabin, if so wipe clean and dry, check the magnetron and area clean and use an jet air to clean off.
Make sure that the program controller is working if not check power - step down supply, the pads are responding- if not faulty pads- or the door switches, if contact is not through the microwave will not work.
If only the start button is inactive but you are able to set timing then then the start button pad must be worn out.
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