Hello pop17420 . You can do a reset that is l;ocated in the security section of your choclate. Here you have to be careful there are two resets on the lg. You don't wan to do the one that saids REstore to PHONE . Go to tools and settings.follow the directions on the phone.you need to put in the last four of your phone number as the security code
I’m happy to help further over the phone at https://www.6ya.com/expert/ronald_e152e07e272e4f27
Master Reset
IMPORTANT: All configuration settings will be set back to their factory defaults. Personal data and downloaded content, however, will not be lost.
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