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Microwaves work by friction. They blast water molecules in the food so they move fast, just like rubbing your hands together makes them hot. Some types of microwave in defrost mode actually apply FULL POWER for a short period of time so to make the product warm to the touch. This heat then penetrates down to the core of the food, ensuring full defrost. In your case the heat was sufficient enough to heat the dry paper towel to set it on fire.
Bread is better defrosted on the low power setting as sliced bread is very thin. Items should only be defrosted on the defrost setting that are thick and need to be completely defrosted on the inside. Remember microwaves only penetrate the surface of food, making that hot. Thermal conduction does the rest.
You should never use paper towels in a microwave unless the instructions for doing the food say so. You wouldn't put a paper towel in a gas or electric oven, so don't put them in a microwave.
What is need to set the program, select defrost function then select the weight of the food to be defrosted and push the value of the weight. Now select the heat value and press start as the processor will then decide the time to defrost.
This is a simple program setting or else you can choose a preset heating defroster program.
sounds like the magnetron may be gone on it. this creates the heat. if the unit is older, it's not worth repairing, but if newer, check you manual for the warranty. some mags have 3-5 years warranty.
Where is the power setting on the microwave is it on max. If so then you have additional problems . Try to set to max on power setting then get back to us.
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