Proberly try changing the batteries
We have this phone, and it has been pretty much useless since the day we got it. Always cuts out when you are dialing out, and only works when it wants to (which is usually not when I need it to). I would say it is not the battery, because it happened when it was new. Called the distributor, and was basically told ,"oh well...you're stuck with it now". This was my first cordless phone, and it will be a cold day in hell before I ever have another!
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