Brother DCP-385C Stylish Colour Inkjet Multifunction Printer Logo
Posted on Nov 02, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

My printer will not print black but is printing all other colours ok

2 Answers

Michel Smith

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Master 1,218 Answers
  • Posted on Nov 16, 2010
Michel Smith
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Aug 17, 2010
Answers
1218
Questions
1
Helped
795243
Points
2925

You could clean the black ink cartridge. For this you need to remove the blank ink cartridge which is present in the printer. In order to clean the laser or scanner block you could use a cotton swab as it would fully clean the dirt. You need to clean the grime and the dried ink present in the printer. This would remove all the hindrances which prevent the ink from flowing. Cleaning the printer heads would also help to solve the problem.

Donald DCruz

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Master 17,130 Answers
  • Posted on Nov 02, 2010
Donald DCruz
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Jun 24, 2010
Answers
17130
Questions
0
Helped
3633194
Points
52372

Possible that the B/W cartridge is not contacting or is blocked. remove and fit back. Now remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts

Ad

3 Related Answers

RAJKUMAR RAJU

  • 116 Answers
  • Posted on Aug 02, 2009

SOURCE: Black ink not printing

replace print head assembly

Ad

Anonymous

  • 712 Answers
  • Posted on Feb 04, 2010

SOURCE: black ink will not print. Colours ok

Get a syringe, remove the needle, remove the ink cartridge and use the syringe to blow air GENTLY through the hole the cartridge connects to. Make sure you have a cleaning cloth to remove ink dislodged from pipe connected at the print head, do this gently to remove any obstruction and there should not be too much mess and can easily be cleaned up.

Anonymous

  • 1 Answer
  • Posted on Nov 12, 2010

SOURCE: brother hl3040cn. I have replaced black cartridge

This printer tells you to replace the toner when there is still plenty left. You can override this as follows:-
1. Open the top cover
2. Press "Secure print" and "Cancel" together
3. This brings up the cartridge menu. Press "OK" twice for each entry, then scroll down to the next one. There are two entries for each colour, dunno why.
4. When you've done all 8 entries shut the lid and print.
This may need to be redone every few months.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Why won't my HP 930c print colour when properties set to colour?

Check in printer properties., mught be you selected as print in gray scale or black & white., there select print in color mode..
1helpful
2answers

Hi. I have a Canon MP560. How do I print in only black and white, using only the black ink? Grayscale mixes in coloured ink. The printer will not print at all unless there is colour ink in it. I only print...

Hi
Follow these steps;
- Open the document you want to print - Go to 'file' - 'Print' - click 'properties' in the print window - in the menu select 'Maintenance' - in the 'Maintenance' click 'Ink Cartridge Settings' - select 'Black Only' - click 'OK' - again click 'OK' - now you can print only using the black ink in the printer.
Hope this helps, Please rate if this solution was helpful. thanks!

0helpful
1answer
0helpful
1answer

Black ink not working

Print out a test print to see what comes out. If the printer is printing the black and colour blocks then the printer should be OK. If not then check the black and colour inks to make sure they are OK and remove each of the cartridges and reinstall them. Then run a full cleaning cycle and reprint the test sheet. Keep doing this until all the inks are printing OK. Then run an alignment test making sure that there is plain white paper in the paper tray and adjust the printer as necessary.
1helpful
1answer

Cannot get the printer to print colour. It prints perfectly in black, but although I have to have a colour cartridge inserted (as well as a black one) to print black, I cannot get it to print in colour....

Try This :
Click On Start >>> Control Panel >>> Printers and Faxes >>> Right Click on the Printer Icon >>> Click on Properties >>> Click on Printing Preferences >>> Click on the "Color" Tab >>> Under color options Select Print in Colour >>> Click on Apply and click on OK.
Try to print in Colour.
Regards Soumajit
0helpful
1answer

My i550 Canon Printer will not print colour, black only. Colour cart. are full. Computer checked out OK. Driver is OK. All 3 colours stopped printing at the same time. linda gal 16

try looking under the propertys page for the printer and see if its set to print black only or gray scale. if so set it to auto and you should be ok if the printer and cartrige is ok.
0helpful
2answers

My i550 Canon Printer will not print colour, black only. Colour cart. are full. Computer checked out OK. Driver is OK. All 3 colours stopped printing at the same timeannabellamt

My i550 Canon Printer will not print colour, black only. Colour cart. are full. Computer checked out OK. Driver is OK. All 3 colours stopped printing at the same time. linda gal16
0helpful
1answer

Printer not printing colour (but colour settings are ok)

Try cleaning the contacts in the printer and cartrage.
Rich
0helpful
1answer

Printing problems

I'm sure a gremlin fixed it, because I have no idea....
0helpful
1answer

Printer prints in color but has gaps

Have you tried a new colour cartridge? This is a classic sign that the cartridge may be low on ink. When printing text, assuming you are printing black, it is likely that the black cart is doing most of the work so the gaps are insignificant. You could try printing text in several different colours. If the colour cartridge is low, you'll find that some colours may be ok but others may have gaps.

Best to try a new cart if you have one.

Not finding what you are looking for?

257 views

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

Norman Weimar
Norman Weimar

Level 3 Expert

7035 Answers

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...