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Ice Maker does not make ice; it takes water in and the cold freezer temperature causes the water to freez. Check your freezer temperature and overall performance of the refrigirator.
The best temperature for the freezer section is in the range of 0 F to -10 F. Ice cream will remain somewhat mushy at temperatures above about 5 F or so. Actually ice cream never does totally freeze due to the fat content.... it does get hard but does not totally freeze. Now ice on the other hand will freeze solid at 32 F , as you well know, the colder the faster it will freeze.
So is the unit going into a harvest and not going back to a freeze cycle? dose it dump a batch of ice but wont go back into a freeze cycle? before you reset it have you pulled the front cover to see what code it is giving? any time you have to reset it that means it locked its self out on a fault. if unit freezes and go's into a harvest and dumps the ice but dose not go back into freeze cycle check the door switch when the ice dumps the deflector door opens a magnetic switch which tells the board the harvest has finished and then the freeze cycle begins. Now if there is no ice falling off the plate to open the door then the board will time out and try 3 more times to make ice before it locks it out. the same go's for the harvest.
your machine should have a bridge thickness of 1/8 of an inch. you can go to the freeze timer and take some time out to shorten the freeze cycle buy sliding the switches to on and off. example if switch is set to on at 18 then you wont to turn that switch to off and turn the next lowest number switch to on until you achieve the right thickness of ice. if this dose not work then replace freeze timer.
The problem is a defrost problem. The freezer coil has frost on it and thus restricts the cold air from flowing. This affects the refrigerator as it gets its cold air from the freezer. The ice will not make if the temperature is above 12*F and this also is why ice cream is like mush.
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