GE Monogram ZE2160SF Convection / Microwave Oven Logo
Posted on Oct 27, 2010
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Light goes on, turntable rotates, time on displays counts down as per setting -- but no cooking. Nature of problem??

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  • Master 5,911 Answers
  • Posted on Oct 27, 2010
Anonymous
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If everything works, but the microwave oven does not heat, this is most commonly caused by a failed magnetron. The magnetron is essentially, the heart of the oven that produces the RF energy that is used to heat your food. In order to replace a defective magnetron, you will need to consider the following:

1. You will need to uninstall the oven from over the range in order to replace the part (you will need to do this anyway, if you decide to buy a replacement oven).

2. Ensure the oven is UNPLUGGED before servicing anything inside the cabinet and remove the exterior case in order to access the magnetron.
There are several websites that you can use that illustrate how the oven is assembled:
searspartsdirect.com pcappliancerepair.com appliancepartspros.com
NOTE: If you've never repaired an appliance on your own before, a microwave oven is usually not a recommended appliance to start with. Some models can be rather involved in taking apart.
If the model number you posted this question under is correct, the magnetron replacement part number is WB27X10682. NOTE: This model also has two internal thermostats that, if tripped, could give you the same symptoms. The thermostat acts as a fuse if the oven cavity or magnetron overheats. The part numbers are as follows: Cavity Thermostat: WB27X10683 Magnetron Thermostat: WB27X10567 You will need to remove the thermostat from the oven and take a resistance check across the component terminals to determine if it is good or not. A low resistance reading indicates a good thermostat. An infinite reading, indicates a blown thermostat and needs to be replaced.
I would recommend you check both thermostats, first as the replacement cost is much less than the magnetron.


Review the parts illustrations at the recommended websites to see if this is something that you may be able easily take apart and reassemble.
If you have any questions, please post back and let me know. I hope you find this information helpful.
CAUTION: DO NOT operate a microwave oven with the exterior cover off. The voltage inside the High Voltage network where the magnetron is installed can exceed 3,000 volts!

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INFO: On GE models, "SENSOR ERROR" appears on the display when:
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If the reset didn't fix it:

When you hit Start to cook, do the inside light and turntable come on?

Any unusual noises?

Is it louder or quieter than usual?

Do you have the model number?

These answers will help me judge whether it's in the high voltage section (magnetron, transformer, or diode) or the control section (door switch or control board relay or connection).

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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