SOURCE: E5 Nokia new gone offline
Check the SIM card with another phone to see if there are any problems . If not check the SIM connectors and insert in the shown direction- it is possible to insert it wrongly.
If not I suggest that since your Phone is NEW it must be shown for warranty free service to Nokia service.
SOURCE: my nokia E5 is in
Offline mode is usually caused because the SIM card is not accepted by service provider or SIM card has bad metal contact.
SOURCE: nokia 6120 shows offline how do i get it online
Go to your profiles menu and select the profile you want to use i.e "General"
SOURCE: how to switch nokia e71 from offline mode to
I couldn't find the above menu items however i found an alternative: press the on/off button on your E71 and select General. The phone will then ask if you want to change from offline mode and allow network access.
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