Kenmore elite washer 11024942300. Symptoms: as soon as tank is filling, agitators come on; once tank is full and after wash or rinse cycle is done, water just stands until controls are played with to get it to drain; then as the spin cycle starts, cold water is still being shot in, so clothes are never wrung out and the water remains soapy (when cold water valve is shut off and only hot is open, the infusion of water during the spin cycle does not SEEM to be a problem - still testing that?) Summary: all the various settings - fill, agitate, drain and spin -- seem to work, but not at the appropriate times -- and machine will often (always?) stop operation when the tank is full of water rather than moving on to the next cycle automatically. Thanks for advising. mpp

Hello;

My name is Peter. I am a retired field service technician.

The model number you gave HE21 comes up as a Maytag hot water tank.
Open the front door of you unit. The model number should be at the top on a tag.
Repost your question with this model number.

The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

Pre Thanks for help.

I have read all above and these are my symptoms.
1. Washer fills, may or may not agitate, will not advance to the rinse cycle, and will NOT drain - lid switch.

however i tested my lid switch with a multimeter and the lid switch seems to be fine.

What else could be my issue?

Kenmore 300 110.28322700

Sounds like the coupling between the motor and the transmissionis broken or stripped.

its suppose to start with lid down,the draining may be a faulty water level switch so this needs replaced.

Please be carful as running the agitator without enough water will overheat and kick out the motor, however it should be ok when it resets itself.
Yes, the machine should stop agitating when you lift the lid so this too is part of the problem.
After looking at the print I can only suggest that the cam contacts in the timer ( contacts 12 and 14) that start the motor are burned and stuck together.
Quentin

A washer that fills and doesn't do anything, or stops right after the wash cycle and then does not advance to the rinse cycle and drain is commonly caused by a lid switch malfunction. The lid switch is usually mounted under the washer top casing, on the right hand side on most top load models. It is activated by a plastic piece on the lid (called a "Lid Strike") through a small hole on the rim of the wash tub opening. In many cases the lid strike breaks off the lid, or the lid switch becomes loose and no longer makes contact. Inspect the lid to make sure the lid strike is still intact, and then inspect the mounting screws (adjacent to the small opening on the wash tub rim) and make sure they are snug. If you determine the switch to be defective, the following link explains how to replace one:

http://www.fixya.com/support/r385198-replacing_lid_switch

If the switch requires replacement, a new one can be purchased on line at searspartsdirect.com, pcappliancerepair.com, repairclinic.com, appliancepartspros.com. Just use your model number as your search criteria. All these sites offer competitive pricing, so shop all them for the best price.

Take note of your symptoms:

1. Washer fills, may or may not agitate, will not advance to the rinse cycle, and will NOT drain - lid switch.

2. Washer fills, does NOT agitate or spin, but WILL drain - motor coupling.

If you still have questions, please let me know. If the suggestions I have listed do not match your washer symptoms, please post back and elaborate more on what the washer is/is not doing. That way I can provide you with better assistance. I hope this information is helpful to you.

it sounds like a bad lid switch if it will not drain or spin,the switch controls that-mike

if it has to go in the rinse,,this means you have to put it in the fabric softner compartment of the dispencer,,,also do not fill pass mark fill line in dispencer or it will sphion down by itself before time..onthejob

Hello aksward,
Welcome to Fixya.

Here are some suggestions for any Kenmore washers

Let me know how it goes. I'm still thinking and searching my repair manuals!
Huuum
Please remember to leave a rating!

KENMORE ELITE TOP LOAD

Washer stops, won't fill, rinse or agitate


• Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
• Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.
• Has a fuse blown or is the circuit breaker open? If problem
continues, call an electrician.
• Are you using an extension cord? Do not use an extension
cord.
• Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.
• Is the washer overloaded? Wash smaller loads.
• Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.