Hi, I have a problem with my laptop(2 yrs old). When I turn it on, it shows the microsoft loading screen with the logo and all, but after that the computer screen turns black-- not completely black, but a black background with the cursor, which usually happens before the user accounts come up in a blue/green screen if the computer is running properly. So the computer stops working and the screen remains a black background, then the cursor is gone. I pressed the power button to shut it down but nothing happens, the computer isn"t even working, CAPS lock won't work either. The day before that I brought the laptop to school (crushed by all the textbooks?)Any idea what's going on or how to fix it? thanks tonnes

Hold the power button and the button at the bottom of the screen at the same time. The Apple logo should show up.. give it a minute and you will be up and running

Hi Jim,

this seems like a no boot / no video kind off issue and mostly is coz of corruptions in softwares or drivers, try booting the computer in safe mode. if it does, then take a data backup. i would not recommend experimenting in this issue as it can crash the computer.
hence call 1-877-805-1027 for expert help.

Hi,
Welcome to Fixya Support
I am Michelle, and i will be assisting you regarding the issue
please restart the system and tap the F8 key on initial system logo.
in the advanced menu select the safe mode option.
login as an administrator
if you are able to login, perform a system restore
click start...in the search box type system restore
in the window that appears, restore computer to earlier date and time and click next
select a date may be a week or 2 back when system was running fine and click next
follow the onscreen steps

in case you are not able to logon then you need to perform a repair of windows.
Please let me know the operating system you are using xp,vista or windows 7 so that i can accordingly share the repair steps with you.

this is often related to a possible motherboard problem. Try these steps: turn it off, remove the battery, and AC adapter, then press and hold the power button for about 5 to 10 seconds. Once done, reconnect at least the adapter , turn on the laptop and as soon as the Dell logo shows up, tap F2 a few times to enter System Setup (BIOS screen). From there, go to the Maintenance category, and select Load Defaults, press Enter. Press ESC, then select Save/Exit, restart the computer and see how it goes.

Immediately after seeing the Dell logo, keep tapping the 'F8' key,
until you see a "menu" (white text over a black background)
giving "startup" options for Windows XP.

Select "Safe Mode" and see if you can start in that mode.
Then, use "System Restore" to go "back" in time, to the most-recent checkpoint (date/time) where your computer _DID_ work.

Restore to that point, and restart.

Upon loading press F2 or del to enter bios setup and change the settings to display the acer welcome screen and the one you said about Microsoft logo and white box with green lines, you cant by pass it because it's windows loading screen

Clicking sounds are usually the hard disk drive going bad. Replacing the drive is not for the faint of heart on the Mac Books.
-=/ Daft Tech /=-

TRY TO GO THE BIOS SETTING THEN LOAD DEFUALT.. IF THE LOGO SCREEN NOT SHOW SOME PROBLEM FOR THE DISPLAY THE DEFAULT SETTING IS THE LOGO SCREEN WILL SHOW ON START UP THE SCREEN..

CHECK THE DISPLAY,,,, INVERTER, OR VGA CABLE,, VIDEO CARD..

That sounds just like an inverter problems. There is a slim chance the bulb could be a problem, but I would replace the inverter. It is not too hard to do, no soldering involved.

You have to remove the screw covers on the frame of the LCD frame, and then carefully pop off the frame. The inverter should be on the bottom center of the screen.

Be careful, there is a high voltage in that little baby. Just get the full numbers, and do a search on the internet and buy yourself a new inverter to replace the old one.

Hi guys!
I think your problem is one of the following:
1- AC Device or Batteries.
2- RAM.
3- Graphic Card.

So, plz check them by order.
I hope this problem is solved.