Defrost cycles normally are timed for 8 or 12 hour cycles. This would be normal. However the drain system on your freezer section is plugged. You have to defrost it and check the drain under the coil where you seen the heater on. Make sure it is not restricted from paper or Plastic wrap. Under the refrigerator back is the drain hose that drains into the drain pan. Check it also and make sure it is clear.
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Check
out these tips...they can help you figure out what is going wrong
with your refrigerator
Refrigerator
not Cooling
or Fridge not Cooling
How to Defrost Refrigerator Defrost
Timer Problem
Water
Running in refrigerator
from Freezer
Refrigerator
or Freezer not Cooling or Getting Cold
heatman101
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