Hello, Dawnsvanb -
This is the link to the Bose Corporation list of authorized service centers:
https://www.service-center-locator.com/bose/bose-service-center.htm
Scroll down that page for the listings (links) for Iowa. Once you choose Des Moines, you will see that the nearest Bose repair center is in Leawood, Kansas (a suburb of Kansas City, Kansas.)
This is the toll free number for talking with a Bose Customer Service representative regarding Bose repair service:
877-210-3782
Best wishes.
SOURCE: Bose Wave/CD Radio- CD Skipping
Below are some basic instructions of how to clean the laser:
http://www.wikihow.com/Clean-a-CD-Player
If the fault is more involved the unit will have to be serviced, you should contact the manufacture to find out about who in your area can service your player.
Jerry G.
SOURCE: Bose Wave Radio w/single CD player on top
My Bose Wave Radio/CD developed this problem about a year ago. I don't use the CD player much and kept the unit clean. The disc spins but, the system does not read it. Cleaning the lens with cotton did not help.
Read that Bose charges $75 to fix this problem.
SOURCE: cd player is skippping
Hello my friend,
I suggest to test with many different CDs, if it's still skipping in all CDs. i will say that it's a lens issue, in this case you buy some CD cleaner which has some special lotion which clean the lens. but if this doesn't help also, at this time i will say that the lens needs to be replaced and i hope that you device is still under warranty because the repair will be free for you.
Best Regards,
Testimonial: "good help! thanks."
SOURCE: I have a Bose Wave radio AWRC-1g. The CD player
Yes you have a defective laser assembly. The 139 is a great price as buying the laser lens alone will cost you around 70 .Bose will also upgrade with any new software and will also provide you with a 1 yr warrenty.
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