I would check for little bits of paper stuck on the roller. Did you have a paper jam prior to this problem? Using a good flash light, look for, and remove any little pieces that you might find.
That was fast! :) I can only see part of the roller. Is there a way to turn it so I can see all of it?
If you are careful, you can "turn it' with your finger; (open up the top) and slowly turn (if you have too much resisting, then don't force it. (if this proves helpful, please leave positive feeback!!!!)
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