The only option you have left is to do a code search. It varied depending on which Charter Remote you have. I found 5 different remotes for them so instead of putting directions for 5 different remotes I am posting the link to charter. Click the link, scroll down and you will see 5 remotes with set up and user guides for each. If you have problems repost here with your remote model and we can help.
http://www.myaccount.charter.com/Customers/Support.aspx?MenuItem=2&tab=tabeugd
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