HP Officejet Pro L7780 All-In-One InkJet Printer Logo
Posted on Jun 02, 2008
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Can not scan to computer

When trying to scan to computer get message "no scan options" refer to documentation. Its no help

3 Answers

Anonymous

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  • Expert 106 Answers
  • Posted on Jul 04, 2008
Anonymous
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Hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.

  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab.
    NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

A

Anonymous

Did anyone get this to work? The link provided did not work.

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John Bradley

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  • Expert 88 Answers
  • Posted on Jun 03, 2008
John Bradley
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Hi Just go to this page
http://welcome.hp.com/country/us/en/support.html

Choose START DETECTION

Should install all you need

Please come back and let me know if it fixed it?

Good Luck !

Tinteiros (Ebay)

3 Related Answers

Anonymous

  • 1 Answer
  • Posted on Sep 22, 2008

SOURCE: Can't Scan!!

The only way i got it to print was to add it under vista control panel as TCP/IP device. I got the address from looking at the printer end, under wireless settings.

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Anonymous

  • 1 Answer
  • Posted on Nov 25, 2008

SOURCE: Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Anonymous

  • 2306 Answers
  • Posted on Apr 20, 2010

SOURCE: when trying to scan a photo from the c7280 to the

That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.

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Related Questions:

1helpful
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When trying to scan a photo from the c7280 to the computer the printer displays the following error message No Scan Options : refer to documentation and troubleshoot. This is not covered in my printer...

That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.
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My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"

on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..
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When I try to scan I get this message: No scan

>open solution center icon on your desktop
>go to settings and check scan options
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"no scan options" refer to device documentation - Mac

>check if you have hp solution center icon on your desktop and digital imaging monitor running on your system tray---an icon with a green check mark on your system tray.
>if this are not presen that is the reason why you have that error message
>try reinstalling the sw
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No scan options say refer to device documention to trouble shoot

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit
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Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"

This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks
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Cannot scan a photo to my computer

Hi jcathcart,

For OfficeJet and PhotoSmart, please try this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00503569&dlc=en&lc=en&jumpid=reg_R1002_USEN

This link might be helpful, too, FAQs for All-in-Ones:
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?cc=us&docname=npu03238&product=12019&dlc=en&lc=en&jumpid=reg_R1002_USEN

I just went to www.hp.com and typed in "no scan options" in their search field at the top of the screen. You can find even more help though if you drill down through your specific product.

Please let me know if this helps a little...
-JW
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Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala
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