This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.
This is either.
1. Black cartridge not fully pushed into place (I've been called out to a couple like this)
2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.
3. Fault on the main board of the printer.
Solution
1. Push the cartridge fully home.
2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.
Your friend have a problem with my printer DELL AND IS announced CN 3115 W 009-363
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