We have 2 of these machines and both of them will leave the top 1-1/2" of information off whatever you are faxing out. We use them at the office and it always cuts off our company info and purchase order number and date. It doesn't matter what goes through there it still leaves it out. We can receive faxes with no problem, everything prints. Its only we we try to send information out.
See pages 92 of the manual to "rotate the white roller"
The procedure rotates the roller a quarter turn each time.
You might have to repeat it a few times in order for thit to be set at the right position.
I tested mine using the copy function as well as a TEST FAX to a another fax machine.
Good luck!!
Thanks GUEST (Solution #2). I had same problem and your solution fixed it. I had to run the page 92 procedure 3 times, then voila. Great job.
An easy fix would be to rotate the document 180 degrees.
Check the document feeder for obstructions or a trapped down switch.
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Every time I fax or copy it cuts off the top 1/2 to 3/4 ich of the page.
The last page got jam in the jax. How can I reprint the last page?
same problem here...people don't want to get faxes upside down
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