Hey everardo,
What is most likely going on is that something (i.e. sand) is obstructing the movement of the lens. You can try gently blowing compressed air into the sides of the lens to try and dislodge whatever is stopping the lens movement. You can also try putting the camera on a flat surface with the lens pointing up and hold the shutter button down, and then turn the camera on. If neither of these options works I would have it cleaned by an authorized service technician. I hope this helps!
Sincerely,
Allan
Go Ahead. Use Us.
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