Yes. Normal range 50-100 meters depending on surroundings and conditions. I'll assume it's fully charged and remote has it's metal antenna extended and strong batteries. Have you messed with the helicopter's antenna? The grey or black wire that came wrapped around one of the landing skids? If so, you must put it back, coiled tightly but not pulling on connection to circuit board, and not touching the metal frame above the landing skid. If none of these is the issue, or fixing them doesn't help the issue, then your bird is likely defective. Sounds a lot like an antenna that's been mucked with....
Let me know if this doesnt help
r
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