I installed a refilled HP 94 cartridge in my HP PSC 2355 All-in-One printer. It worked well for several weeks but then I suddenly got the following Error Messages: "Incorrect Cartridge - Black ink cartridge inserted now is not intended for use in this printer" or "Incorrect Cartridge - Print cartridge in right stall is not supported". I tried a second refilled cartridge and after about a week, I now get the same Error Messages. Do you have any idea as to what the problem might be? A reply would be greatly appreciated. Thank you. [email protected]

You can use the following Cartridges :-

94-Product Number: C8765WN
99-Product Number: C9369WN

HP 75 tricolor cartridge is not designed for PSC 2355.If you try to install it,you'll get a message incompatible ink cartridge or cartridge problem.using a different cartridge may also damage the chip embedded in the printer.do not use hp 75 as a replacement for hp 95.

It means you have a faulty or incorrect cartridge installed on the right side position. It could also mean the contacts are dirty or misaligned. Remove the cartridge, clean with rubbing alcohol and reinstall.

This is not a unknown error particularly if you are using cartridges other than the HP brand. Other people will tell you it is fine to use off brand cartridges or refilled cartridges. For myself, I have never had luck doing that - on the other hand, I have never been disappointed using the more expensive cartridges recommended by the manufacturer across several brands including Epson, Canon, Compaq and HP.

Try cleaning the contacts and ink jets. You may have to replace the cartridge. If that is the case, I would return the faulty cartridge and get a store credit.

Just a few thoughts for you to consider. Thank you for using FixYa.com today.

Hello,

The PSC 2355 uses a standard Black 94 and a Tri-color 95 cartridge.

It also can use a Tricolor-97 and a Photo 99 cartridge.

Here is the HP price list:

http://www.shopping.hp.com/webapp/shopping/supplies_model.do?product_code=Q5789A&aoid=5504&lang=en&cc=us

Also, here is a link to the main support page for the printer where you can obtain much more info.

HP PSC 2355 Support

Thanks for using Fixya.

HP PSC 2355 Printer uses HP 94 Black and it can print upto 400 pages approximately

there should not be any problems except that it is 4-5 years old printer

Your printer takes the HP 94.

I have the same printer but my cartridges are Hp # 94 black
Hp # 95 Tri color
But I am in the U.S.A. I dont know why your" are a diffrent # for the same machine? odd, I hope This helps a little,

did try to download the most updated driver from hp web site

Cartridge Description
Zone 1
small black inkjet print cartridge
HP 94
small tri-color inkjet print cartridge
HP 95
large tri-color inkjet print cartridge
HP 97
photo inkjet print cartridge
HP 99

If problem is what I think it is (that is if you cleaned whole thing and it is connected proprely), you have only one option. To buy at least three cartridges...problem is due a small trick made by HP. Printer remembers at least two cartridge serial numbers, and then wont accept refilled ones. But if you first stick one, then the other, and on the end the third one(only this one should be really full) it should reset printer and it should foul it to accept it. But on some printers it needs up to five cartridges! What a waste of money :( Anyway, hope this helps...