HP Officejet 8500A connected via wireless network to a Mac only prints blank pages sent from the computer. It eprints docs sent via email, and it prints test pages. The only communication error seems to be...
following these steps for the Macintosh operating system, versions 10.5, 10.6, and 10.7.IMPORTANT: You must follow these solutions in the order presented to resolve the issue. NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.Solution one: Check the ink levels To allow for full use of the cartridges, some products continue to print even after the cartridges are completely out of ink.Follow these steps to check the ink vels.NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible rinting delays. You do not need to replace cartridges until print quality becomes nacceptable.Click the Apple icon ( ), and then click System Preferences .Click Print & Fax in Mac OS X 10.5 and 10.6, or click Print & Scan in OS X 10.7.In the Printers section, click the name of your product. Your product displays in the right side of the window.Click Options & Supplies , and then click the Supply Levels tab NOTE:Depending on the product, the estimated ink level indicators might vary in appearance. Ink levels are estimated. If the levels are low or empty, replace and retry the print job again.Try printing again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. solution two: Restart the printer Restarting the product might clear some issues and allow it to function correctly again.Press the Power button ( ) to turn off the produc Pressing the Power button might not turn off the product. This might happen if the product is in an error state. Continue with these steps regardless.isconnect the power cord from the rear of the product.Figure 26: Disconnect the power cord Disconnect the USB cable from the rear of the product.Figure 27: Disconnect the USB cable Wait 30 seconds.Reconnect the USB cable to the product.Figure 28: Reconnect the USB cable Reconnect the power cord to the product.Figure 29: Reconnect the power cord Press the Power button ( ) to turn on the product.Try printing again.If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.Solution three: Restart the computer Restarting your Macintosh computer might resolve the issue.Close all open programs. Make sure that you save the latest changes to your files.Click the Apple icon ( ), click Shut down... , and then click the Shut Down button.After the computer shuts down, wait for ten seconds, and then turn the computer on again.Reopen the file you want to print, and then try printing again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. solution four: Check for blank pages in Preview If the product prints all the pages in the print job correctly, but adds blank pages to the printout, check for blank pages in Preview.From the program you are using to print, click File , and then click Print .Click the PDF button located on the lower-left of your screen.Click Open PDF in Preview .This will save the document as a PDF and open in Macintosh Preview.Review the content for blank pages. Click File , and then click Print .Make sure the correct product model is selected, and then click Print If the print preview reveals blank pages, delete the blank pages in the document, and then try printing again.If the print preview contains no blank pages, continue with the next solution. olution five: Check the printer cables If the product connects with a USB cable or an Ethernet cable, a faulty connection might cause the issue. Follow these steps in the order presented to check the cables.Make sure that the cable connector inserts all the way into its port on the rear of the product. Use some pressure to push it in all the way. If an Ethernet cable connector has a broken clip, replace the cable.Figure 30: Insert a USB cable Figure 31: Insert an Ethernet cable Make sure that the cable connector inserts all the way into its port on the computer. Use some pressure to push it in all the way.If the issue persists, try replacing the cable with a known good cable.If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution six: Check the printer settings ssues with the print settings on the Macintosh computer might cause the issue. Follow these steps to check the print settings.Open the program you are using to print. Click File , and then click Print Click Paper Size: . Make sure the correct paper and paper size are selected and that the settings match the paper loaded in the product.Check all settings, making sure there are not more pages on the list than you intend to print.If these steps resolved the issue , you do not need to continue troubleshooting If the issue persists , continue to the next solution.Solution seven: Use TextEdit to print Follow these steps to try printing from TextEdit to determine if the current program is causing the issue. Click File , and then click New Finder Window .Click Applications , and then double-click TextEdit .Click File , and then click Print Make sure all settings are correct, and then click Print .If the document prints successfully in TextEdit, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance.If the document still prints blank pages in the alternate program, continue to the next solution.solution eight: cervice the product If you have completed all the preceding steps and are still experiencing a problem, service the product.Determine if your product is in warranty
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