I have a Canon MultiPass C555 InkJet Printer for my fax machine in the church office. I don't know how old the machine is. Whenever I receive a fax I cannot read it. I even change the ink and I still cannot read it when I received my next fax. Do I need to change out the ribbon on the fax machine? Would you please tell me what's the problem to my fax machine. Do I need to go purchase a new fax machine? Thanks a million......

These machines have an integrated printhead built into the printer. The only way to try to fix this issue is to run the cleaning function anywhere from 3-7 times. First, remove the ink cartridges and depress the sponge side onto a paper towel. If you see ink on the towel, proceed to the next step. If no ink is present, replace the ink cartridges. They can be found for very cheap on this model. Next step, depends on whether or not the machine is hooked up to a computer or is just a stand alone fax machne. If it is not hooked up to a computer, go to the menu, scroll to maintainence and select clean cartridges. You will need to do this multiple times. Continue to do it if you see improvement, until you are satisfied with the print quality. You an also perform the cleaning from a computer. Locate the printer in the printer folder and right click on it. Select properties. At the bottom of that window, select preferences. Then select the maintainence tab, and select clean cartridges. Again, you will need to do this multiple times. Please advise if you need further help, or if this does not work and you would like info on current fax machines.