Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum Logo

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Posted on Feb 26, 2018
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Problems with the Dyson ball...the wand is almost impossible to withdraw from the machine, Popeye could do it! [my wife cannot remove it]. The whole tool assembly is also a very tight fit when removing or replacing...poor design? Hopefully not a waste of money???? Regards Malcolm Kay.

1 Answer

L Vincent Testa

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  • Master 724 Answers
  • Posted on Feb 26, 2018
L Vincent Testa
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5 Related Answers

Anonymous

  • 372 Answers
  • Posted on Sep 04, 2007

SOURCE: Dyson Refuses to Honor Warranty

Hi. I have been repairing Dyson machines since they first came out. DO NOT PAY FOR A NEW CLUTCH. I can assure you that both clutch belts can be replaced. Its A tricky job & can take some time to do. Its more cost effective for a shop to fit a new clutch at your expense $150 Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune. If you want to know how to fit the 2 belts I can sell you A manual for approx $11 Or contact me at [email protected] for more information.

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Benjamin Patri

  • 3037 Answers
  • Posted on Mar 20, 2008

SOURCE: Cannot Assemble Dyson DC17

press the button on the side of the wand that detaches it from the main vacuum and try pushing it into the hose, let me know if this doesn't work

Anonymous

  • 1 Answer
  • Posted on Oct 02, 2008

SOURCE: Dyson Ball Vacuum

At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
Jacquie

Anonymous

  • 389 Answers
  • Posted on Feb 17, 2009

SOURCE: HOW DO I RELEASE THE WAND ON THE DYSON DC 17?

It's sometimes hard to remember which of these models is which! You should have the machine in the upright position, then I think all you have to do is grasp the top of the wand and just pull it upwards. I hope this helps.

Anonymous

  • 83 Answers
  • Posted on Jul 30, 2009

SOURCE: dyson dc25 animal: cannot remove the telescope

The hose is getting twisted on the machine and so the wand gets stuck in the hose.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

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Related Questions:

0helpful
1answer

How to get suction to wand

Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.
0helpful
1answer

Cant remove handle on dyson ball to use tools

Hi there,

I'm sorry to hear you're having difficulties with your DC24. You might like to take a look at our online Support guide, which provides step-by-step instructions on using the hose, wand and accessories:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-use-accessories/how-to-use-the-combination-tool-step-1

However, if the wand seems to be jammed in place, I'd encourage you to give our Helpline a call on 0800 298 0298 so we can provide further assistance. The Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
1helpful
1answer

Removing the hose

Hi Carol,

I'm not sure from your question whether you want to remove the hose from the machine to use it, or to replace it. For a step-by-step guide on using the hose, wand and accessories, please visit our Support page for this machine:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-use-accessories/how-to-use-the-combination-tool-step-1

To remove the hose from the machine in order to replace it, this guide may be useful:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage/removing-blockage-from-wand-and-hose-step-1


I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
0helpful
1answer

Wand near impossable to come out of hose have taken apart as advised by dyson team but still the same

Hi there,

Sorry to hear you're still having problems with the wand. I'd strongly recommend getting in touch with our helpline, where one of our experts will be happy to advise you on the best course of action. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, you can call us free on 1866MYDYSON - or if you email [email protected] with your details, someone will be in touch with you as soon as possible.

Kind regards,

Jack
Dyson Customer Service
2helpful
1answer

I cant get the wand out of the vacume to use it its like stuck, What do I do

Hi there,

Information on the correct way to remove and refit the wand is provided in the user guide supplied with your machine. Here is a link in case you don't have your user guide to hand: http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_uk_manual_120710.pdf

Hopefully this should resolve your problem. However, if you're still experiencing difficulty removing the wand from the machine, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run though some simple checks over the phone.

Kind regards,

Jack
Dyson Customer Service
4helpful
2answers

I pulled the wand out of my dyson ball to hover the furniture and now i cant get it back in what do i do?

Hi there,

You should be able to resolve this issue by referring to the user guide supplied with your machine. Here's a link which you may find useful if you don't have the user guide to hand: http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_uk_manual_120710.pdf

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some simple checks over the phone.

Kind regards,

Jack
Dyson Customer Service
0helpful
1answer

My dyson exrenable tube wont lock in

Hi there, its Darran at Dyson.

Sorry to hear of the problem that you are experiencing with your Dyson vacuum cleaner.

If you are having trouble locating the wand handle back inside the hose, it could be that the hose itself is blocked. Remove the wand handle completely from the hose, then un-clip the hose from the base of the machine to check for blockages.

To ensure you are correctly stowing the wand handle, please check your user guide or our website at www.dyson.com and visit the Support section.

Kind regards
Darran
Dyson Customer Service



4helpful
1answer

Lack of suction in hose

That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.

- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.

If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.
0helpful
2answers

Dyson Ball Vacuum

At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
Jacquie
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