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For basic operation turn off any special features, and set the code to zero (off) and the Qt filter (if any) to zero (off). This would allow you to test the radios in a simple mode, with just the frequency number needing to match between the two radios.
I work for the authorized motorola dealer for pensacola, but i work in another branch. Typically we do not service the "walkie talkie" line that motorola makes. For those, you should contact motorola directly. Here is their contact link:
You didn't mention a model number, so I don't know if your radio is an FRS or FRS/GMRS model. GMRS channels have more power output than FRS does, but GMRS also requires a license for operation. Other than that, the frequencies are so close together that there is no distance advantage gained by changing channels. The manufacturer's distance claims on these radios are pure advertising gimmicks - the radios are line-of-sight only, so if there's anything between the transmitter and receiver, the signal will not get through.
For basic operation turn off any special features, and set the code to zero (off) and the Qt filter (if any) to zero (off). This would allow you to test the radios in a simple mode, with just the frequency number needing to match between the two radios.
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