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Posted on Sep 22, 2010
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Need a new battery but local jewelers will not service because they say crystal needs to be removed and potential for damage to crystall exists. Watch needs a new battery.

1 Answer

Anonymous

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  • Master 835 Answers
  • Posted on Sep 22, 2010
Anonymous
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You should just contact the company directly

Geneva Watch Group
1407 Broadway
Suite 400
New York, NY 10018
Phone: 1-888-GWG-TIME begin_of_the_skype_highlighting 1-888-GWG-TIME
end_of_the_skype_highlighting

(888-494-8463 begin_of_the_skype_highlighting 888-494-8463 end_of_the_skype_highlighting)
Fax: 212-221-9414

or go to this link

http://www.genevawatchgroup.com/contact_form.shtml

They are the company that makes the watches. They can help you give you some address you might be able to mail or take your watch 2. good luck and best wishes.

  • Anonymous Sep 22, 2010

    also go here

    http://www.genevawatchgroup.com/

    click on the customer service link on the side
    here you can find manuals on your watch repair forms ect.

    If you need additional assistance, please call us at 1-800-874-0907, is an other customer service #.

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Related Questions:

0helpful
1answer

Fossil FS2919 Watch. Part number for the crystal please?

Question edited for clarity.

In this link, but you are better to have Fossil or a local jeweler replace it as it needs a press.

https://www.google.com/search?q=Fossil+FS2919+crystal+replacement

..
0helpful
1answer

I need change the glass.where?

It is possible for jewelers to order exact fit replacement crystals for many watches. However, generic replacements are not made for all watches. If your jeweler cannot perform this service (which may cost as little as $10 for common crystals), ask if the jeweler knows of a jeweler's specialty business that can custom-fit crystals. These small shops custom-grind crystals from blank stock and hand-fit them to your watch. Such companies used to be relatively common; today, most conduct operations via mail-order or exist in large cities like New York where there is enough local wholesale and walk-in business.
Department stores and chain jewelry stores rarely have the on-sight resources to service a broad selection of watch crystals. Seek out an independent jeweler or one that has a "we repair watches" sign displayed.
1helpful
1answer

Can't press the back of the watch back on after replacing the battery - Do I need a jewelers press?

A jeweler's press provides an equal amount of force around the edges of the watch back without putting that same pressure on the watch crystal (which could cause it to crack or break). If you have a flat crystal, you might have success in putting the watch between two pieces of wood and using a regular vice to very gently push the front and back together. However, you risk doing damage to your watch crystal.
Your safest bet may be to go to a jewelry store or jewelry counter in a department store and ask if they could close the back for you with the proper tool. You may have to tip them a few dollars, but that is still far cheaper than the cost of replacing a broken watch crystal.
0helpful
1answer

Small round cz stone missing from bezel of my BCBG watch

Thank you for contacting FixYa.
Most cosmetic on watches (crystals, bands, etc) are not usually covered by the manufacturers warranties. Check around with most local jewelers, or try a local craft shop for a bag of similar size crystals. Prob cheaper to do yourself and have extras for the next one to pop out.
Jewel
0helpful
1answer

If one of the hands have fallen off the face of the watch. can it be repaired by taken the back off or the crystal face? If the crystal face can be removed what is the proper way to remove the crystal

Thank you for contacting FixYa.
Hands are fixed through the back of a watch but due to the delicate nature and complication of this type of repair, it needs to go to a watch repair service tech.
Best regards. Jewel
Sep 18, 2010 • Watches
0helpful
1answer

The crystal is broken. I dropped on a tile floor and it broke. However, the watch repair shop advised me they can not fix the broken crystal. I was wondering if I can order a new crystal.

Thank you for contacting FIxYa.
You should be able to have any local watchmaker fix the crystal. It is a very simple procedure but if you cant find a local, here is a suggestion:

http://www.crystalfit.com/

Best regards. Jewel
0helpful
2answers

The crystal is scratched, can I fix that myself?

Thanks for contacting FIxYa.
  • Use a jeweler's loupe to identify all scratches on the watch crystal. You do not have to remove the watch crystal from the watch.
  • Use a polishing cloth to remove dirt, grit, lint or any debris on the watch crystal. Squeeze a small amount of standard toothpaste with abrasive properties onto the watch crystal. Gently brush the toothpaste into the crystal for five minutes. Wipe clean the watch crystal. and repeat another five minutes.
  • Use the jeweler's loupe to inspect your progress. Repeat application if necessary. Apply Brasso polish once the watch crystal is wiped clean. This will polish the crystal to a clear, bright shine.
  • Apply Autosol or Polywatch to the watch crystal in the same manner as toothpaste if you prefer to use a product specifically designed for watch crystals. These products will provide the same results as toothpaste. You may also apply Cerium Oxide, a glass scratch remover used specifically in the window manufacturing industry.
  • Apply a small amount of 3-micron diamond paste using your finger or a Kleenex if removing scratches from a sapphire crystal. Rub the paste in for about five minutes. Remove paste with cloth. Buff the sapphire crystal with one-quarter micron buffing diamond paste for finishing.
  • Use a toothpick to remove excess polish and gunk that may accumulate between the crystal and the bezel that secures the crystal in place. Gently work the toothpick around the diameter of the bezel. Wipe the bezel clean with a cloth.
  • Buff the watch crystal with a polishing cloth.

  • OR..take to a local jeweler/watchmaker.
    Best regards. Jewel
    0helpful
    1answer

    One of the larger crystals on the strap has fallen off, where would I be able to find a new one? thanks

    If you are looking for just a crystal, I would check around with local jewelers/watchmakers. If you are looking for a strap, I would contact DKNY at this site:

    http://www.dkny.com/contact/

    Good luck
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