I have a canon DR 9080C, we recently upgraded to Adobe Acrobat 9 professional, since then we have had scanning problems. The device has been uninstalled / installed 5 times in the last 24 hours. The device seemed to work perfectly - but now another problem. Suddenly I am only getting an image from the middle of the scanned document. For example an 8.5 by 11" page when done scanning immediately defaults to 364% image size and cuts off approximately 3" from the left side of the original document and approximately 2" from the right side. Is this a software or a hardware issue? Is there a way to test the lamp to verify it's functional? Many thanks, John

Issue resolved. The root software was the canon capture perfect 2.0, perhaps when Adobe 9 pro was installed it changed the root preferences in the capture perfect software. By getting into the capture perfect scanner properties - "more" setting, the culprit was apparent as the default image size had changed. This was not overideable in the Adobe software. Odd but now works great. Issue resolved. The root software was the canon capture perfect 2.0, perhaps when Adobe 9 pro was installed it changed the root preferences in the capture perfect software. By getting into the capture perfect scanner properties - "more" setting, the culprit was apparent as the default image size had changed. This was not overideable in the Adobe software. Odd but now works great.